Instructing the consumer about the right to withdraw from the contract
concluded remotely via the website lusole.com with the merchant:

Trade name: LUSOLE, s. r. o.
reg.: Business Register of the City Court Bratislava III, section Ltd., vl. no. 181854/B
Registered office: Černyševského 1287/10, 851 01 Bratislava, Slovakia
Company ID: 56530587
VAT number: SK2122341727
email: info@lusole.com

1. The right to withdraw from the contract

  • The Consumer Protection Act governs withdrawal from a consumer contract. According to this Act, the consumer has the right to withdraw from the contract concluded at a distance without giving a reason within 14 days from the conclusion of the contract. In the case of entering into a contract for the supply of digital content, which the trader provides in a manner other than on a physical medium, such as the sale of videos via our website, the consumer does not have the right to withdraw from the contract without giving a reason within 14 days if
    • the delivery of digital content has begun; the so-called video has already been made available to the consumer and
    • the consumer has given their express consent to start delivering digital content before the expiry of the withdrawal period, the consumer has stated that they have been adequately advised that by expressing their consent they lose their right to withdraw from the contract by starting to deliver digital content, and the trader has provided the consumer with confirmation according to § 17 par. 12 letters b) or par. 13 letters b) of the Act, if the consumer is obliged to pay the price according to the contract. This means the consumer can give the trader their consent to view the video before the 14-day withdrawal period expires. However, by providing this consent, the consumer loses the right to withdraw from the contract. The consumer can give this consent when sending the order or after it in another suitable way.
  • LUSOLE, s. r. o.
    Černyševského 1287/10, 851 01 Bratislava, Slovakia
    email: info@lusole.com
    For this purpose, the consumer can use the sample form to withdraw from the contract, which the trader handed over or sent to the consumer, but its use is not mandatory.
    A consumer's right to withdraw from a contract is preserved if the notice of withdrawal is sent before the withdrawal period expires.
    The consumer can withdraw only in relation to specific digital content if the trader has provided the consumer with several of them based on the contract.

2. Consequences of withdrawal from the contract

  • After withdrawing from the contract, the trader will return all payments the consumer made in connection with the conclusion of the contract. If the subject of the contract is the provision of services, and this has already begun with the consumer's consent, the consumer is obliged to pay the trader the price for the actually provided performance, which is calculated proportionally from the day the consumer requested the performance, or gave the trader permission. The trader will return payments to the consumer in the same way they received them.